Where to ask.

Read the guide first, if it is about Events & Tickets

The guide covers setup, the assistant, the room and its zones, payment, tickets, seating, the door station, and the handful of things that go wrong. Most questions are answered somewhere in it, and it is faster than waiting for us.

The free plugins

The support forum on WordPress.org is the better place to ask: the answer stays public, so the next person with the same problem finds it instead of having to ask again. Otherwise write to contact@bitforgenet.dev.

Something that looks like a bug

Same address. Tell us what you did, what you expected, and what happened instead. The version number of the plugin and of WordPress helps more than anything else in the message.

Before you write

Two things account for most of what people ask about the plugin, and both have short answers:

• A phone camera will not open the door station over plain http://. No browser opens a camera on an unencrypted page. Install a certificate, or use Take a photo and manual entry at the door.
• Tickets are not arriving. The plugin hands each message to WordPress, which hands it to whatever your host or your mail plugin does with it. Send yourself a test from the settings screen first — if that does not arrive either, the problem is in the mail path and not in the tickets.